CoSeat is currently free to use for both train and flight seat-swap matching; we do not charge fees for finding or coordinating a swap, and we do not process any payments between users. Because no payment is collected, there is nothing to refund under the current free service model. If CoSeat introduces paid features in the future, this policy will be updated to describe applicable refund terms before those features launch.
Posting a swap request does not guarantee a match, and finding a match does not guarantee that a swap will ultimately be completed, since all seat changes remain subject to mutual agreement between passengers and final approval by the TTE, cabin crew, or operator. You may cancel a pending swap request at any time before a match is mutually confirmed, at no cost. Once a swap is mutually confirmed, we ask that you only cancel if genuinely necessary, since doing so affects the other passenger's plans.
CoSeat is not responsible for seat changes that are declined by railway or airline staff, for inaccurate information declared by another user (particularly for self-declared flight details), or for any inconvenience arising from a swap that doesn't proceed as expected. For questions or disputes related to a swap arrangement, contact us at coseat.in@gmail.com.